Support Availability
Our customer support team is available during regular business hours to assist you in person at our location in Cardiff. You can also contact us via email or telephone using the following information:
We respond to all emails within 24-48 hours on business days. If your issue is urgent, please contact us in person or by email.
Help Centre and FAQ
Before reaching out to our support team, we recommend checking our help centre for answers to frequently asked questions regarding gaming rules, promotions, and technical issues with your account.
Responsible Gambling Assistance
We are committed to providing a safe gambling environment. If you or someone else is struggling with problem gambling, please do not hesitate to reach out to us for assistance.
Technical Support
For any technical issues related to your gaming experience, please contact our IT department via email or in person.
Complaint and Dispute Guidance
If you have a complaint about your gaming experience, please contact us via email or in person. We will do our best to resolve the issue amicably.
Communication and Response Expectations
We aim to respond promptly to all inquiries, but please note that response times may vary depending on the complexity of your issue. We appreciate your patience and understanding.
Preferred Contact Methods
For general queries or requests for information, we recommend using email as it is faster than postal mail and allows you to track the status of your inquiry.
If you prefer a more immediate answer, please feel free to contact us in person during business hours at our location in Cardiff.
Mobile and Desktop Support Accessibility
Our website and support systems are designed to be accessible on both desktop and mobile devices. However, some features or services may not function as expected due to browser compatibility issues.
If you experience any difficulties with accessibility, please let us know so we can assist you further.
